Home
Suppliers

No supplier

Best Sellers
All best sellers

contact our team








 

Welcome to the Help Center — your go-to resource for quick answers and practical support.

Whether you're just getting started or already a valued customer, this page is here to guide you through every step of your procurement experience with FAPartsDirect.

Ordering & Quotations
Q: How do I request a quotation?

You can request a quote through the following channels:

1. Quick Quote via Product Page:
Click the “Inquiry Now”  or “Need More” button on any product detail page. Fill in your required quantity and any special instructions—our team will respond promptly.
2. Bulk RFQ by Email:
If you have multiple items to quote, you’re welcome to send a parts list (Excel or PDF) directly to [email protected]. Please include part numbers, quantities, and destination country. We typically respond within 24 hours.
3. Online RFQ Form:
Use the Contact Support form on our website to submit your inquiry. Our servce or engineering team will follow up with a tailored offer.
4. Need Help with Product Selection?
If you’re unsure about the exact model or configuration, our application engineers can assist with product matching based on your use case and technical requirements.
Q: Do I need to register an account to place an order?

You don’t need to create an account to request a quote or place an order—guest checkout and email-based inquiries are fully supported. However, we recommend registering for an account to access the full benefits of our platform, including:

Viewing your quotation and order history

Tracking shipments and delivery status

Saving favorite products and BOM lists

Receiving tailored recommendations and early access to special offers

Faster communication for technical and after-servce support

Creating an account is free and takes less than a minute.

Yes. Q: Can I purchase in small quantities or samples?

We support small-volume orders and sample requests for most of our standard products. Whether you're evaluating components for a new design or sourcing replacements for maintenance, we offer:

No minimum order quantity (MOQ) on many parts

Sample-friendly fulfillment for motors, sensors, controllers, and more

Flexible logistics for prototype shipments or multi-location delivery

Quick turnaround on stocked items (dispatch within 24–72 hours)

If you're unsure which product to test, our engineers can help you select the right part based on your application.

Payment & Invoicing
Q: What payment methods do you support?
We offer multiple payment options to support global buyers across different regions and transaction preferences:
International Bank Transfer (T/T) – Preferred for most B2B orders
PayPal – Fast, secure payments for small orders or samples
Credit Cards – Visa, Mastercard, American Express, and others (via Stripe or PayPal gateway)
Offline Payment – For large orders, we can issue a Proforma Invoice for bank wire payment
We also support flexible terms for long-term clients, including split shipments and staged payments (subject to credit review). Please contact our servce team for tailored arrangements.
Q: Can I pay in my local currency?
Yes. We support multi-currency payments and local bank transfers across more than 30 countries and regions, making it easier for international customers to settle in their preferred currency.
Here’s how it works:
We accept USD, EUR, GBP, HKD, CNY, AUD, CAD, JPY, and other major global currencies
In many countries—including the United States, Germany, UK, Australia, Singapore, Philippines, Indonesia, Nigeria, South Africa, Kenya, and more—we provide local receiving accounts, so you can make domestic transfers without SWIFT or cross-border fees
PayPal and credit card payments are also supported, with automatic currency conversion for small or sample orders
If you'd like to pay in a specific currency or through a local method, simply let us know when requesting a quote. We’ll provide the most convenient option for your country.
Q: Will I receive a formal invoice for my order?
Yes. We issue official commercial invoices or proforma invoices with every order for payment and customs purposes.
If you require specific details (such as tax-inclusive invoices, custom item descriptions, or buyer references), please let us know in advance so we can accommodate your needs.
Lead Time & Delivery
Q: How long will it take to receive my order?
Lead time depends on the product type, quantity, and stock status:?
In-stock standard items: typically ship within 24–72 hours
Customized or project-based parts: 5–15 business days depending on complexity Bulk orders: lead time to be confirmed after order review
We will confirm the estimated dispatch time in your official quotation or order acknowledgment. If your delivery is time-sensitive, please notify us in advance.
Q: Do you support consolidated shipments?
Yes. We can consolidate multiple products into a single shipment based on your request, providing unified documentation and packaging. This option helps reduce logistics costs and simplifies customs clearance. Please let us know during the quotation or ordering process if you'd like to consolidate your items.
Q: Can you ship to my country?
Yes. We ship globally and support a wide range of logistics methods depending on the nature of the goods and your location.
Small parcels and sample orders: via trusted express couriers such as DHL, FedEx, UPS, or EMS
Bulk orders or palletized goods: by air freight or sea freight (LCL / FCL), with professional packing and export documentation
Flexible delivery terms: EXW, FOB, CIF, DAP, or DDP (available for select countries)
We also support consolidated shipments across multiple SKUs or categories
Our team will recommend the most cost-effective and reliable shipping method based on your order. For countries with import restrictions, please check with us in advance.
Tax, Duties & Import
Q: Will I be charged taxes or duties?
Import taxes (e.g., VAT, customs duties) may apply depending on your country’s regulations.
Standard shipments are delivered DAP (Delivered at Place); customers are responsible for import fees
For select regions, we offer DDP (Delivered Duty Paid) solutions upon request
All invoices include HS codes and country of origin
Please consult your local customs office or our support team if you need help estimating these charges.
Q: What documents are included in international shipments?
We include the following documents with all international orders:
Commercial Invoice
Packing List
HS Codes and Country of Origin
Certificates of Origin or compliance documents (available upon request)
All documentation complies with international trade standards and helps ensure smooth customs clearance.
Return & Cancellation
Q: What is your return policy?
We accept returns for most standard items within 14 days of delivery, provided the product is unused and in its original packaging.
Custom or made-to-order products are non-refundable unless defective
Return shipping costs are the responsibility of the buyer unless the item is incorrect or faulty
Prior authorization (RMA) is required for all returns
Q: How do I initiate a return or refund?

To start a return or refund request:

Contact our support team via email or the Contact Support form

Provide your order number, reason for return, and photos (if applicable)

We will issue a Return Merchandise Authorization (RMA) and return instructions

Refunds are processed within 3–5 business days after the returned item is inspected

Q: What warranty do you provide?
All products come with a standard warranty, typically 12 months from the date of delivery.

Warranty covers manufacturing defects and functional failures under normal use

It does not cover damage caused by misuse, incorrect installation, or modifications

Extended warranties or spare part guarantees may be available upon request

Didn’t Find What You’re Looking For?

If your question isn’t listed here, feel free to reach out to our support team.

We’re available via email, live chat, and inquiry form. Responses within 24 hours.

Q: How can I contact your support team?

You can reach our support team through the following channels:

Online inquiry form on the Contact Support page

Email: [email protected] or [email protected]

Live chat (available during business hours)