Full Description of the Return Policy
We are committed to building a transparent and efficient returns system, so please read and confirm the following terms carefully before submitting your application. All returns must be approved in advance by the official authorities, and unapproved returns will be returned or discarded by the original shipping route.Returns must be sent by FedEx or DHL Logistics to a designated warehouse (postal channels do not accept them) and must meet both the 30-day period (from the date of receipt to the date a valid tracking number is provided) and the original condition requirements (the product is unused, untested, not programmed, and the inner and outer packaging and accessories are intact). Special reminder, customized goods (e.g., labeling products, special specification customizations, etc.) can only be returned if there are process errors or functional errors at the time of acceptance, and no return or exchange service will be provided for quality issues.
Deduction of expenses and definition of liability
The comprehensive cost incurred in the return process is reflected in the deduction of the purchase fee, which covers quality inspection, secondary packaging, warehouse management, and transportation loss, etc., and the specific share depends on the product category. The export postage and packaging costs of the initial order are non-refundable, and the return shipping costs are entirely the responsibility of the customer; If there is a quality defect in the returned goods,you can apply for "freight collect" to return them after checking, but you must submit the incorrect photo credit at the same time. In order to reduce the risk of transportation, it is highly recommended to purchase sufficient insurance for the return package, and our company will not be liable for any loss, damage, or customs seizure during the trip.
Differentiated return scenarios
Regular product returns (non-quality issues) are suitable for scenarios such as subjective dissatisfaction, mispurchases, or changes in demand, and a request must be submitted to the Account Center with a panoramic photo of the product and a certificate of packaging integrity. The RMA number (e.g., RMA123456789) generated after release must be marked in the information field of the parcel recipient, otherwise it may be rejected by the warehouse. The formula for calculating the refund amount is: The price paid for the goods - the purchase fee - the export postage and the return logistics fee are not included in the deduction.
If you receive the wrong product, please contact customer service within 48 hours and provide screenshots of the comparison between the wrong product and the order information, photos and videos from different angles inside and outside the package. You can choose to keep the wrong item and receive 50% of the price difference of the order (in the form of a voucher or refund to the original method), and we will resend you the correct item. If you choose to return the item, it will be returned within 5 business days without compensation.
Return of defective goods must be made within 15 working days of receipt, and overdue may affect the determination of the warranty. At least 3 videos from different angles and 10 high-resolution photos must be provided to clearly show the details of the defect and the condition of the product in ambient light. When returning, you must use the original packaging with a defect explanation sheet, if the damage is aggravated by improper packaging, the refund rate will be adjusted according to the evaluation results.
Guidelines for all process operations and timeliness
After the return request is submitted, customer service will report back the verification result within 2 business days, and the complex situation can be extended to 5 business days. Once approved, the goods must be shipped within 7 natural days, and failure to meet the deadline will be considered a waiver of the right of return. After the packaging has been stored, it must go through three quality inspection processes:Inspection of the outer packaging, functional test and accessory check, and the whole process takes about 3-5 working days. If the goods do not meet the return standards, the inspection report will be sent by email and you can choose to continue to return the goods after deducting a higher fee or request the return of the goods (the shipping costs are at your expense).
Once accepted, the refund will be refunded within 2 business days according to the original payment method, and the cross-border payment may be delayed by 10-15 business days due to bank settlement. By default, the replacement will be reissued through standard logistics, and the expedited service will have to turn to the payment channel of after-sales service to increase the price difference. You can check the progress in real-time through the "Service Ticket" page of your official website account, and important notifications are sent synchronously via SMS and email.
Customer Protection Statement
All operations must be carried out through the official website's account or email, and contacting unauthorized channels privately can cause the risk of information leakage. If there is any doubt about the outcome of the processing, you may request a second review or submit a third-party audit report for appeal, and the time limit for resolving disputes shall not exceed 30 natural days. The final refund depends on the receipt result of the warehouse, and no fund processing process can be initiated until the return is received.