• In-stock items: Dispatched within 24–72 hours
• Customized or large orders: 5–15 business days after payment
All shipments are accompanied by commercial invoices and packing lists. Additional documentation such as HS codes or certificates of origin is available as needed.
• Standard stock items: Returnable within 7–14 days if unused and in original condition
• Custom or made-to-order products: Non-returnable unless defective
• Incorrect or defective items: Eligible for free replacement or refund upon verification
1. Submit a return request within 14 days of delivery
2. Provide order number, issue description, and photos (if applicable)
3. We will issue an RMA number and return instructions
4. Once goods are received and inspected, refunds are processed within 3–5 business days
• Stock orders: May be canceled before dispatch
• Unpaid orders: Automatically canceled if not confirmed within 7 business days
• Custom or project orders: Cannot be canceled after payment unless mutually agreed
• Issued via original payment method
• Currency conversion or bank fees are the buyer’s responsibility
• Shipping costs are non-refundable unless due to our error